I wanted to extend my thoughts and well wishes to you during this uncertain time. I would also like to lend my personal support and take this opportunity to tell you about how we are reacting to the environment.
Lease Group and our staff are fully operational, only we’re working from home. Our service will remain consistent and we’ll do our best to support your opportunities.
Our commitment to paying you faster than any other banking service remains paramount. Your payment has and always will take priority and so the same SLA’s and same-day payouts are to be expected.
We’ve taken the action to pay your rewards weekly instead of monthly – so the wait for your hard-earned reward is now shorter.
Our Support Team are working tirelessly to answer queries and earn approvals. To suit the new working environment, we’ve introduced Live Chat so you can get even quicker answers, order updates and pre-approvals. Phone calls and home-working don’t always go hand-in-hand, so hopefully being able to Live Chat with us is a welcomed addition to the service.
Like you, we are very much looking forward to introducing new features to our portfolio, but we’ll wait patiently until order is restored before unveiling these.
We want to take this opportunity to thank everyone who is either working for or supporting the NHS at this time. Our Healthcare Leasing arm is proudly supporting the industry and we couldn’t be more grateful for the work being carried out on the front-lines.
For now, please let us know if there’s anything you need and of course, best wishes to you and your families, stay safe and indoors.
Kind regards,
James